Create positive outcomes by understanding problem relationships and analysing your options for action.
The ability to lead difficult individuals out of unproductive situations to improve performance and better working relationships is an essential management skill.
Dealing with Difficult People equips you with proven techniques and strategies to enable you to anticipate problem people, stop trouble from escalating, and help awkward staff to become fully contributing members of the team. Find out how to handle difficult people successfully by developing vital observation and communication skills, avoiding confrontation, working for co-operation, and resolving conflict.
This course offers invaluable reference for anyone -from project leader to senior manager – who has responsibility for leading a team of one or more colleagues.
This course covers the following areas:
- Understanding Difficult People
- Assessing Your Options
- Working for Co-operation
- Dealing with Conflict